FAQ

Information

The SAMA X 380 is a high-performance ASIC miner designed specifically for cryptocurrency mining. It offers superior efficiency and reliability for all your mining needs.

To purchase the SAMA X 380, simply visit our product page, select the desired quantity, and proceed to checkout. For bulk orders or large quantity purchases, please contact us directly via the email address provided in the footer of our website to discuss options and receive personalized support.

Shipping and Delivery

We ship the SAMA X 380 using reputable courier services. Once your order is processed, you will receive a shipping notification with tracking information.

Delivery times vary based on your location and the courier service used. Typically, orders are processed within 1-3 business days and delivery times are provided in the shipping notification email.

Yes, you can track your order using the tracking number provided in the shipping confirmation email. Simply visit the carrier’s website and enter your tracking number to monitor the status of your shipment. Additionally, you can check the status of your order directly in your account on our website, where real-time updates will be available.

The delivery method is selected based on the volume of your order. We offer air, sea, land, and rail transportation. If the order exceeds the limits set by our logistics center, land or sea transportation may be chosen to complete the delivery. However, if the volume and distance to your location are within the carrier's standard limits, the fastest available delivery method will be selected.

Additionally:

  • For urgent orders, where possible based on volume and distance, air transportation is prioritized.
  • For large international orders or those with specific requirements, a combined delivery method (e.g., rail and land transportation) may be used.
  • The choice of delivery method may also depend on the weight and dimensions of the order, as well as available logistics routes.
  • We also consider individual customer preferences, if they can be accommodated within existing logistical options.

Each country has its own customs regulations and limits. If your purchase exceeds the customs limit set by your country, you will be required to pay customs duties according to your country’s tariff rates.

Payments

We accept payments in the following cryptocurrencies:

  • BTC (Bitcoin)
  • USDT TRC-20
  • USDT ERC-20
  • USDC TRC-20
  • USDC ERC-20

Select your preferred cryptocurrency at checkout. A unique wallet address will be generated for your transaction. Send the exact amount of cryptocurrency to this address. Ensure the transaction is completed within the specified time frame.

You are responsible for any transaction fees that may be incurred during the payment process. Please check with your wallet provider for details on these fees.

Security

Yes, by using cryptocurrencies, we ensure that your transactions are secure and protected by blockchain technology. Always double-check the wallet address before sending any payment.

Refunds and Cancellations

Due to the nature of cryptocurrency transactions, refunds and cancellations are handled on a case-by-case basis. Please contact our customer service team immediately if you need to request a refund or cancel your order.

Support

For any questions or concerns, please contact our customer service team at:

Email: info@minsama.com

Additional Information

For detailed information on shipping, please refer to our Shipping Information document.

For detailed information on payments, please refer to our Payment Information document.

If you have any other questions not covered here, feel free to reach out to our support team. We are here to help!

Thank you for choosing Minsama and the SAMA X 380 for your mining needs.

Sincerely,

The Minsama Team

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